Customer Terms

Customer Terms

Customers may use GoAppetite to discover participating providers and access available platform features. Provider information is supplied by or on behalf of the relevant provider and may change.

Before placing an order or request, customers should review the restaurant or provider name, items, price, applicable fees, fulfilment method and relevant dietary or allergen information. For serious allergies or dietary restrictions, contact the provider directly and do not rely solely on automated labels.

The relevant provider is responsible for preparing and fulfilling its own food or services. GoAppetite does not itself prepare or deliver food.

GoAppetite does not collect cash from customers for restaurant food or service orders and does not receive customer food-order money for settlement to restaurants. Pay the relevant restaurant or provider directly using its available payment options.

Cancellations, substitutions and refunds for restaurant food or services are handled according to the responsible provider, the transaction circumstances and applicable law. Customers must provide accurate delivery, contact and account information and must not misuse promotions, loyalty benefits or platform features.