Refund Policy

Refund Policy

Refund eligibility depends on the type of transaction. Restaurant food or service transactions are handled by the responsible provider according to the transaction circumstances, provider policy and applicable law.

GoAppetite does not collect customer food-order money for settlement to restaurants and does not collect cash from customers for restaurant food or service orders. Accordingly, a restaurant/customer food refund should be addressed with the relevant provider, without limiting rights that cannot lawfully be excluded.

SaaS subscription fees or other platform charges payable to Innovix, where applicable, are separate transactions governed by the selected plan, billing terms and mandatory consumer or commercial rights.

Requests should include enough information to identify the transaction without sending unnecessary sensitive information.